Frequently Asked Questions

What is Storpix and how does it work?

Storpix is an event memory app that gathers all the moments from your special days — weddings, engagements, birthdays — in one place. You create your event, and your guests scan a QR code to add their own photos, videos and messages to the same album. That way every memory from the day stays together in a single feed instead of being scattered.

Alongside the album, the app also includes a digital invitation, RSVP/LCV tracking, AI-powered visual tools, physical print ordering, and a private album just for your family.

How does the QR guest album work?

When you create your event, you get a unique QR code and album link. You can put this code on your invitation, table cards or a screen, and share it with your guests.

Your guests scan the code and add photos and videos to the album and leave notes on their memories, without needing to install anything. Everything uploaded appears instantly in your event album. You can turn guest uploads on or off whenever you like, so you always stay in control of the album.

How do invitations and RSVP work?

You can build an elegant digital invitation right inside the app, complete with video, music and an RSVP section, then share it with a single link. Your guests respond with their attendance status from that link.

Who is coming, who is not, and how many people to expect — you track all of it in the app. This makes planning the event, arranging seating and estimating catering far easier.

What do the AI tools do and how do they use credits?

Storpix includes AI-powered visual tools. You can enhance your photos, sharpen facial detail, and also generate text such as album analysis, social media captions, thank-you messages and an event story. New AI effects are added from time to time.

Each use of these tools spends credits. How many credits an action costs is shown on screen before you start it, so you always know what you are about to spend.

What happens if I run out of AI credits?

When your credits run out, you simply cannot use the AI tools — but the rest of the app (album, invitation, planning) keeps working without any problem.

To top up, you can buy a credit pack from the AI Studio. The credits you purchase are added to your account and stay there until you use them. In addition, every subscription plan comes with a number of complimentary gift AI credits.

What subscription plans are there and how do they differ?

There are three plans:

• Free: 250 MB storage, 1 event, QR album and RSVP, 1 gift AI credit.
• Plus: 50 GB storage, 3 events, no watermark, 10 gift AI credits.
• Ultimate: 250 GB storage, 5 events, all Plus features, and 25 gift AI credits.

In short, Plus is ideal for anyone organizing more than one event and wanting watermark-free sharing. Ultimate is built for large events, with more storage, more events and more AI credits.

What is the main difference between Plus and Ultimate?

Both remove the watermark and unlock all the planning tools. The difference is scale. Ultimate offers far more storage (250 GB), more simultaneous events (up to 5) and more gift AI credits (25) than Plus.

If you are planning a single, mid-sized event, Plus is usually enough. If you expect several large events, lots of guests and a heavy stream of photos and videos, Ultimate gives you more room.

How do subscriptions renew and how do I cancel?

Subscriptions are yearly and valid for one year from the purchase date. Payment and renewal are handled through the App Store or Google Play account linked to your device.

To cancel, use the subscription management section on the plans screen, or cancel directly in your App Store / Google Play subscription settings. After cancelling, your plan stays active until the end of the period and then drops to the free plan. If you have switched devices or your purchase is not showing, use the Restore Purchases option on the plans screen.

If my storage fills up or my subscription ends, are my photos deleted?

No, your memories are never deleted. When your storage is full, you simply cannot upload new files; all your existing photos, videos and messages stay exactly where they are.

When your subscription expires, your content is not deleted either. Only your upload limits drop back to the free plan level and free-plan conditions, such as the watermark, apply again. The moment you upgrade again, your wider limits are restored instantly.

What is the watermark and how do I remove it?

On the free plan, some of the visuals you share carry a small Storpix mark (a watermark). It is a subtle sign of our brand.

When you move to the Plus or Ultimate plan, the watermark is removed completely and your shares come out clean and entirely your own.

How do physical print orders and shipping work?

You can order physical print products made from the photos in your album. Add the products you like to the cart, and complete your order through a secure payment flow (Iyzico).

After placing your order, you receive an order code and can track its status in the My Orders section. Shipping is determined by the product and the delivery region. Physical products are currently shipped only to designated countries; countries not on the list cannot receive shipments. Digital features, however, are available everywhere.

What is the Family Album and how is it different from the event album?

The Family Album is a private, lasting space where you share your baby's and your family's most precious moments with only your loved ones. While the event album focuses on a single day, the Family Album is a family story that grows for a lifetime.

Only the members you invite can see it; the memories stay with your family, not on social media. Family members can leave a heart on every moment and write comments. If a family member has invited you, you can join the family with the code you were given.

How do I delete my account?

You can delete your account at any time. Just tap Delete My Account on the Settings or Profile screen.

When you delete your account, all your data — including your events, photos, videos and subscription information — is permanently removed. This action cannot be undone, so we recommend downloading any memories you want to keep before deleting.

How is my privacy and data protected?

Storpix is operated by PIXS Yazılım ve Ticaret A.Ş. in Türkiye. Your data is processed through trusted service providers (for example storage, payment and notification infrastructure) to run your album, invitation and orders.

Your family album is visible only to the people you invite, and in your event album you control whether guest uploads are open or closed. For any privacy questions or requests, you can reach us at destek@storpix.com.