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Privacy Choices and Data Deletion

Last updated: 6/26/2026

This page explains, in clear steps, how to exercise your privacy rights and how to delete your account and data — whether or not you use the Storpix app. You can read this page and submit the deletion request described here without downloading the Storpix app.

Data controller: Pixs Yazilim ve Ticaret A.S. ("Pixs", "Storpix", "we"). Contact: info@storpix.com — https://storpix.net. The email address info@storpix.com and the website https://storpix.net both belong to the same legal entity, Pixs Yazilim ve Ticaret A.S. This page forms an integral part of our broader Privacy Policy (https://storpix.net/gizlilik) and User Agreement (https://storpix.net/sartlar); the full details of the international transfers, third-party processors, and subscription terms summarized below are set out in those documents.

1. Summary — How to Exercise Your Rights

The following choices are yours and you may use them at any time:

All of these rights apply under both Turkey's Law No. 6698 on the Protection of Personal Data (KVKK) and, to the extent applicable, the EU General Data Protection Regulation (GDPR).

2. Deleting Your Account and Data — From Within the App

In-app deletion is immediate and permanent. Steps:

Once you confirm, your account and the content tied to it are permanently deleted. This action cannot be undone. The deletion removes both your database records and the files we store in the cloud (photos, videos, audio files, including their watermarked copies).

3. Without the App / Deletion Request by Email

If you cannot access the app or do not use the app, you can have your account and data deleted by email:

After your identity is verified, we will complete your request within at most 30 days. We will inform you when the process is complete.

4. What Happens When Deleted / What Is Retained

When deletion is complete, the following are permanently removed:

About guest data: Data from guests who upload to a QR guest album or who reply to an invitation RSVP (uploaded photos/videos/messages, guest name, and the name, phone and note provided in an RSVP) is tied to the event's owner. This data is permanently deleted together when you, as the event owner, delete your account or the relevant event. Guests may request deletion of their own data by contacting the event owner or info@storpix.com.

Due to legal obligations, a limited set of data may be retained for specific periods:

Important note: Deleting your account does not automatically cancel a subscription you purchased through the App Store or Google Play. You must separately cancel the subscription in your App Store / Google Play account settings on your device; refund requests are subject to the relevant store's policy.

5. Subscriptions, Credits and E-Commerce

Storpix offers three subscription tiers: Free, Plus, and Ultimate. Plus and Ultimate subscriptions are provided solely through the Apple App Store and Google Play via in-app purchase and are managed using the RevenueCat infrastructure.

Physical print orders and other e-commerce payments are taken through Iyzico's hosted payment page. These payments support TRY, USD, and EUR currencies. The full text of the distance-sales, delivery, withdrawal, and refund terms is set out in our User Agreement (https://storpix.net/sartlar).

6. Payment Data and Card Security

Your payment card data is not collected or stored by Storpix. Physical product payments are taken through Iyzico's (Turkey) hosted payment form, which collects your card details directly on its own secure page, with 3D Secure verification. Our systems retain only limited technical information confirming the payment result (transaction reference, status, amount); data such as the card number is never stored. During payment, the buyer's IP address is transmitted to the payment provider for fraud prevention and payment verification.

For subscription/credit payments made through the App Store and Google Play, payment takes place entirely on the Apple/Google side; Storpix only receives the purchase result via RevenueCat.

7. AI Photo and Text Processing

Storpix offers features such as photo enhancement/restoration, photo effects, and text generation (album analysis, social media copy, thank-you notes, event stories, and the like). When these features run, certain data is transferred to AI service providers located abroad in order to perform the processing:

When you do not use these features, your photo or text data is not transferred to these providers. The scope of AI processing, the models used, and the transfer safeguards are described in detail in our Privacy Policy (https://storpix.net/gizlilik).

8. International Data Transfers and Third-Party Processors

In order to provide the service, certain personal data of yours is processed, only to the extent these services require, by third-party service providers (data processors) in the following categories, most of which are located abroad:

Because some of these providers are located in countries outside Turkey and the EU (in particular the USA), your personal data is transferred abroad. These transfers are carried out on the basis of an appropriate legal ground under KVKK Article 9 (your explicit consent where applicable, the necessity of concluding/performing the contract, or appropriate transfer safeguards) and, under GDPR Chapter V, on the basis of appropriate safeguards (for example Standard Contractual Clauses — SCC or an adequacy decision). A detailed list of the transferred data categories, recipient providers, transfer purposes, and the safeguards applied is set out in our Privacy Policy (https://storpix.net/gizlilik).

9. Processing Purposes and Legal Grounds

We process your personal data only for specific, legitimate purposes and on an appropriate legal ground. The main purposes and grounds are:

The recipient groups to which data is transferred (the third-party processors listed above), the purposes of those transfers, and the retention periods for each data category are explained on a per-category basis in our main Privacy Policy (https://storpix.net/gizlilik).

10. Analytics and Cookie Choices / Opt-out

Storpix uses limited measurement and error monitoring to improve the service:

Storpix does not apply any decision based solely on automated processing, including profiling, that produces legal or similarly significant effects concerning you. The AI tools run only at your request, to generate or enhance content.

11. Marketing and Notification Preferences

You can turn off push notifications at any time:

When you turn off notifications, we stop using the notification address (push token) used to deliver to your device. When you delete your account, your stored notification address is also removed together with your account data.

12. Access, Correction, Portability and Objection Rights

Under KVKK Article 11 and the GDPR, you have the following rights:

To exercise these rights, simply write to info@storpix.com from the email registered to your account. After verifying your identity, we will complete your request within the periods required by law (as a rule within 30 days under KVKK, and as a rule within one month under the GDPR). If you are not satisfied with our response, you have the right to lodge a complaint with the Turkish Personal Data Protection Authority under KVKK; or, if you are in the EU, with your competent data protection authority.

13. Contact

Data controller: Pixs Yazilim ve Ticaret A.S.

You can direct any questions, requests, and complaints regarding this page and the processes described here to info@storpix.com. The governing law is Turkish law; the Courts and Enforcement Offices of Trabzon have jurisdiction over disputes. This does not affect your rights under KVKK and the GDPR or your right to apply to the competent mandatory authority.

Effective / Last updated: June 26, 2026.